Is Mobile Computing Set to Dominate Businesses?

Posted on June 17, 2013 by

Are you thinking of buying a new PC or Laptop?  If so, WAIT.  You’ll want to read this Guest Post first by Jaguar PC.

Years ago, desktop computing was how everyone accessed the internet or used any other IT platforms.  Then, laptops emerged to challenge desktop computing and bring a mobile element to PC’s. Products such as mobile broadband would then further facilitate laptop use, while laptops evolved into netbooks and other mini-versions that could be taken anywhere with the utmost ease and convenience.

However, the emergence of true mobile computing, in the form of tablet devices such as the iPad and Google Nexus, has started to send the desktop market, especially, and to a lesser extent the laptop market, into a steady decline that they are unlikely to recover from.

In the last year alone, to the end of the first quarter of 2013, desktop and laptop sales dropped at alarming 14% rate year-on-year. That is almost double the predicted drop, which had been forecast at 8%. In the same period, sales of tablets grew an astonishing 80%, although smartphone sales, rather predictably, outperformed those of desktop PCs, laptops, and tablets combined.

2013: The Year of Change

Despite those numbers appearing to sound the alarm for desktop PCs and laptops, they have still maintained a higher final sales number.

However, 2013 is the year when that will change. For the first time, it is projected that tablet sales will outstrip desktop PCs, unit for unit, in 2013. It is easy to dismiss that as a predictable outcome, but consider this further fact:

Tablet sales will continue to grow to the point where they outgrow laptop sales in 2014, and by the end of the decade, it is estimated that tablets will easily beat these two markets combined.

While the emergence of tablet devices and smartphones as a personal tool is well known, it is in the business world where there is the potential for yet further growth. The big question in this regard, is whether tablet computing will truly emerge to become the dominant force within business, or whether desktops will still prove popular and have a wide range of uses.

Mobile Devices at Work

In the Field

One area where businesses are capitalizing on the potential of tablet devices already is when they have employees who aren’t predominantly based in the office.  While this could incorporate many job roles, sales is the most common where mobile devices are being used.

What are the benefits of using a mobile device in a sales role, and what can they be used for?

  • Demonstrating a product being used, or features, in an intuitive way that doesn’t involve an awkward folder and simply speaking to the client or customer.
  • Sales representatives can be emailed new appointments throughout the day, so if there is a team in the office unearthing leads meetings can be arranged efficiently as email accounts can be synchronized.
  • Touchscreen technology can be used to sign invoices or service agreements, which can then be sent electronically to the office, making the accounting process easier as well as reducing the potential for paperwork to go missing and affect profitability.

Today, a mobile device is an essential tool for anyone in a sales role. Of course, other job roles might require a tablet device, too. For example, a regional manager could use one to conduct a standards check on a business, and immediately send the information to head office, or someone pitching for a services contract could use an app to come up with a quote on the spot.

In truth, the possibilities are endless for field workers and mobile computing, but what about their use in the office.

Bring Your Own Device & Tablet Problems

Several global businesses have encouraged ‘Bring Your Own Device’ as a way to cut down on their carbon footprint, use of technology in-house, and costs.  This initiative does what it says; employees are able to bring their own tablet into work, and then use it to access the information they need to, usually via a cloud platform.

This brings a sense of flexibility to businesses, and is thought to make employees more efficient owing to the fact they’re using a piece of kit that they’re familiar with and enjoy interacting with. The wide range of modern apps that are able to streamline a variety of processes also help, and mean businesses can operate a much leaner workforce with less people achieving a greater output.

The biggest concern for businesses with mobile devices is their processing power and memory. Yes, mobile devices rely heavily on data stored in the cloud, but security and other potential issues with the cloud means that several large businesses don’t want to risk using it. There are also potential problems with employees losing their devices, or having them stolen, and whether company confidential information could then be accessed and misused.

The Future for Tablets in Business

There is no doubt that tablet technology will grow in terms of how it is used in businesses, but we shouldn’t expect it to become the dominating hardware, at least not at this stage. While the benefits of tablets are clear for all to see, large businesses are likely to continue to be selective over their use, certainly while there are still concerns attached to cloud security and access to sensitive data.

Author Bio:

This article is written by Jaguar PC, the original leaders in VPS (Virtual Private Servers) hosting, providing the best web hosting services since 1998.

Posted in Business, Sales, Technology | Tagged , , | Leave a comment

How to Chair a brilliant Team Meeting

Posted on March 29, 2013 by

I have, and no doubt you’ve experienced the same, sat through some absolutely dire team meetings in my working life.

You know the ones, where you just end up talking for the sake of talking.  No one takes ownership and nothing gets accomplished, outside of wasting loads of man-hours.

Team Meeting

Before we start, let me first expound on why you should have regular team meetings.

I’ve worked for companies in the past that did not have team meetings and spent their time communicating solely through emails – the ‘Cover Your Ass’ ethos.

This generated an environment of mistrust, suspicion, and fear, all of which did nothing for the work output.  A fractious situation whereby people struggled to achieve any meaningful results – you might have experienced something similar.

I’ve also worked in companies that had irregular and unstructured team meetings.  The ones, which happened infrequently or were called as a last minute afterthought.

These meetings rarely had any form of agenda and were not focused, so the conversation ended up going around in circles, never finding purchase or direction.

Yet I’ve also experience some incredible team meetings, whereby I came out inspired, excited and with a drive few people will ever know.  The world was mine to conquer.

So what are the benefits to a great team meeting?  They are:

  • A strong camaraderie and team spirit
  • A single focus
  • Greater strength of result as everyone is pulling together
  • A wiliness to work through issues
  • A breakdown of the silo mentality
  • An environment whereby people enjoy coming to work
  • Establishment of belonging, knowing their opinion is of value
  • Ownership and pride in the business
  • Improved business results
  • Lower staff turnover

So how do you chair a brilliant team meeting?  Here are some tips:

  • Have a set and structured agenda and publish it at least one week in advance of the meeting.  You can have people do some preparation work.
  • Do not overload the meeting with too many topics – keep it small, manageable and focused.
  • Have the meetings set in the diary – that is to say at regular intervals.
  • At best, try to avoid meetings that last all day, 2 – 3 hours tops.
  • If the team is unfamiliar with each other, have an introduction session.
  • Set out the reason for the meeting and what the aims, ambitions and or objectives are.
  • Identify the issues at hand.
  • Encourage open, honest and engaging discussion and debate.  Make people feel an active part, whereby their voice counts.
  • Keep an eye on your audience.  When people’s focus starts to wonder or drift off, i.e. not being engaged, then take a 10-minute break.
  • Control the conversation.  I’m not saying dominate it, just if you see it going off track, then interject and pull it back to focus on the topic at hand.
  • Do not let emotion gain control.  Often people can become highly charged, especially if they feel passionate about the topic.  When this happens, you need to interject and bring a calm perspective to the situation.
  • Dismiss nobody’s input outright.  Instead talk it through to its conclusion.
  • Set and agree actions, ensuring allocation of tasks to individuals, with set timelines.
  • Take regular intervals to review what was discussed and see if they meet the aims, ambitions and objectives.
  • Record and publish minutes to the meeting, ensuring all have the opportunity to identify corrections or amendments.

Regular team meetings can energize people, focus their attention, and improve the overall communication and team spirit – if done right.

I know I’ve said this before, but it’s worth repeating: Your people are your number one asset.  They are a goldmine, waiting to be tapped.  Fully engaging with them will drive up both motivation and profits.How can i help you?

Have you got any issues?

Would you like some advice or support in developing better results for 2013?

Then give us a call.

Engaging with OPS is RISK FREE.  We put our money where our mouth is, by providing you with a Money Back Guarantee.

So give us a call on + 44 (0) 3332 020888, and see how you can gain, after all, you’ve nothing to lose.

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Posted in Management, Team Building, Communication, Team Work, Focus, Leadership, Business | Tagged , , , , | 7 Comments

Why would anyone burn his or her money?

Posted on March 22, 2013 by

Can you imagine yourself or anyone you know, who would go down to their bank, withdraw a large sum of money, then set light to it and watch it burn?

Burning-Money

I assume the answer is ‘No’, yet the majority of us, both in our business and personal lives, do just that.  No really, I’m not joking.

I have been doing some research of late and have uncovered some very disturbing figures.

Now I have mentioned in past missives about ideas on saving cost, but I thought I would expand this a bit.

To be honest, the figures I am about to share with you are quite shocking; at least they were to me.

For the most part, the so-called civilized world lives in a throw-away economy.

Ask yourself, how many things have you discarded, because you felt it was easier to buy a new one, or did not turn off the item, when you were done, because you could not be bothered?

Any of this sound familiar?

Facts:

The world throws away 1.3 billion tonnes of food each year.  This is not just households, but supermarkets, restaurants, etc.  According to the Food and Agriculture Organization (FOA), this equates to $1 Trillion.

Yet we have around 940m people starving in the world, that’s 33% of the world population.

The average family in the UK could save £680 p.a., whilst the hospitality industry could save a whopping £724 million; now who would not welcome that on their bottom line?

The world consumes around 18,000 billion kilowatt-hours every year. Yet billions of people today still do not have electricity in their homes – shocking fact, excuse the pun.  By 2030, it is estimated to be 33,000 billion.

The average home could save 1,000 kWh per annum (17%), generating a savings of around £160.  For an SME type business you could scale that up by a factor of 2 – 15, depending upon size and consumption.  For a large corporation, how much would 17% off your electricity consumption mean to the profit margin?

The number of businesses, which now have HD flat screen televisions, is high.  How many of these are left on or put on standby, because they don’t have an off button?

The world consumes around 900m gallons of petrol every day, that’s around 328 billion gallons per year or 1.5 trillion litres.

In the UK, fuel prices have risen by 40% since 2007, yet people, whether it be their own vehicle or a business vehicle, still do silly things.

An article in the Telegraph in November 2012 showed that drivers wasted nearly £50m, just warming their vehicles up, before they got in them.

Last week I witnessed a driver on the motorway, driving at speed, undertaking, zig-zagging in and out of different lanes, braking hard, just to be that few minutes faster than anyone else.  This driving style most likely reduced his MPG by 30% – 50%, not to mention the increased wear and tear on the car.

It doesn’t take a rocket scientist to figure out that the savings here can be quite generous.

If you don’t think you are wasting resources, then take a step back and have a hard look.  You might be surprised at what you find.

Some Ideas or suggestions:

I don’t propose to go into loads of detail on what steps you can take to reduce your costs, as this list could be endless, but some key points are:

  • Turn machines off (TV, Computers, etc), instead of leaving them on standby
  • Only purchase and or prepare enough food to consume
  • Use energy efficient lights – LEDs are the new thing – potential savings of £260 p.a. on electricity over halogen lights, in a normal home
  • Purchase appliances or equipment with a high efficiency energy rating
  • When you leave the room, turn off the lights, heating or air conditioning
  • Add more time to your journey.  Accelerate and brake slowly.
  • Make more use of public transport
  • Reduce the heat by 1Celsius or increase air-conditioning by 1Celsius
  • Reduce the thermostat on your hot water heater
  • Look at alternative suppliers

Given the current economic conditions, it is worth taking the time to see how you can limit waste and reduce your cost, whether it be for personal or business reasons.

Click here to have a look at our Cost Management Health Check.

Have you got any issues?How can i help you?

Would you like some advice or support in developing better results for 2013?

Then give us a call.

Engaging with OPS is RISK FREE.  We put our money where our mouth is, by providing you with a Money Back Guarantee.

So give us a call on + 44 (0) 3332 020888, and see how you can gain, after all, you’ve nothing to lose.

If you like this transcript, be sure to ‘Like’ it on Twitter or Facebook or other social media, which you can do by clicking on the buttons below.

 

Posted in Business, Cost Savings, Environmental, Reduce Costs | Tagged , , | 2 Comments

How Mothering Sunday can improve your Customer Relationship

Posted on March 14, 2013 by

This past Sunday was Mothering Sunday and I found myself doing the extra special things, as most husbands do.

I was up early, about 0530, to set about the tasks to make the day very special for my wife.

I set out to the shops for 0600 to collect the Sunday paper and pick up some flowers – no point buying them the day before, as it would spoil the day.

Upon my return, I set about preparing for the morning celebration.  By 0800, I had prepared my wife’s favorite breakfast, French Toast and maple syrup, along with a hot cup of tea in her special cup, all nicely presented on a silver tray.

I trundled up the stairs, trying desperately not to spill anything or trip over the dog (the infamous Buttercup), who was taking a very special interest in what I was carrying.  Stealth was quickly becoming non-existent.

I quietly opened the bedroom door and softly presented the morning substance, which was met by a bleary-eyed smile. Success.

We, I hope I am speaking for the majority of men, do this special thing to show our appreciation for all the hard work our wives / partners put in.  A moment just to say a special Thank You.

Customer Relationship

After I had made my special presentation, I got to thinking how this same act should be made to our customers – no I’m not talking about making them breakfast in bed – that would just be plain wrong.

I am talking about showing the customer how much you appreciate them and for having trust in you by purchasing your services, products or other material.

There are many ways in which this appreciation can be demonstrated, to include, but not limited to:

  • Sending a Thank You postcard – The simple act of just saying Thank You is often overlooked.  This two-word phrase can have a significant impact, as it demonstrates to the customer that you appreciate their business. Make sure it has an element of hand written notes on it.
  • If you don’t want to do a postcard, then just pick up the phone and say Thank You
  • Taking the customer out.  This can be for lunch, dinner, coffee or an event.
  • Introduction of a loyalty rewards scheme.  Supermarkets, petrol stations, coffee shops and other retail outlets do this, but it can be applied to any industry
  • Have a customer appreciation party.  Not only are you saying thank you, but you’re also offering them a chance to network
  • Provide them with meaningful information, which could improve their business or lifestyle, free of charge
  • If you’re planning a sales event or launch, provide them with a VIP ticket
  • Provide them with referrals, that is, send customers to them
  • Make a point of seeking their advice.  Ask them what they think.  This could be about a service, idea or how you could improve things

Whatever you do, don’t go over the top, as this can become uncomfortable and embarrassing.

The aim here is to make the customer feel special and appreciated.  You don’t need to go over the top and spend, 000s.  The act, in itself, demonstrates the appreciation.

It is worth pointing out, that giving your customers cheap gifts, e.g. mouse mats, cups, calendars, etc., is not a way of saying Thank You.  In fact, this is seen as a cheap marketing ploy.  A gift card would be more appropriate.

Here’s a simple exercise to show how you’ve demonstrated your appreciation.  Write down every time and manner you’ve said ‘Thank You’ to your customers.  Compare this to the list above.

Never lose site of just how important your customers are and always remember to show them.

Have you got any issues?How can I help you?

Would you like some advice or support in developing better results for 2013?

Then give us a call.

Engaging with OPS is RISK FREE.  We put our money where our mouth is, by providing you with a Money Back Guarantee.

So give us a call on + 44 (0) 3332 020888, and see how you can gain, after all, you’ve nothing to lose.

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Posted in Business, Customer Management | Tagged , , | 3 Comments

How to avoid the D-Bomb

Posted on March 8, 2013 by

Firstly, I must apologize for the lack of our normal communication last week.  Unfortunately, I was struck down by the dreaded man-flu, which refused point blank to let me escape from my bed.

Having successfully recovered, although still on large doses of medication, I am back in the game.  So let’s tickle your grey cells with another informative missive.

The UK economy has been dipping in and out of the possibility of a triple recession more often than a nacho chip in salsa since the pre Christmas decline in growth.

However, recent news of a bashful upturn in the first quarter (0.1% – 0.3%) should inject a little optimism in the redemptive power of the market and put a jaunty skip in the step on the way to the daily grind – shouldn’t it?

But have years of belt-tightening, penny-pinching, home-brewing, lunch-box toting, coupon clipping, cash-strapped masses, led to a weary, over stretched workforce?

When you poked your head round the managerial cubicle today, was Tim from Accounts engrossed in the acquisition price principle or snorting over furry funnies in Animal Capshunz – again?

Was Sharon from HR industriously tweaking the company appraisal system or gawking at the latest edition of Fat Celebrities Go Colonic on her personally established extended lunch break?

Is all this professional shirking just a simple case of collective corporate fatigue or indicative of something more chronic?

Bob Parsons once said, ‘Let’s be honest. There’s not a business anywhere that is without problems. Business is complicated and imperfect. Every business everywhere is staffed with imperfect human beings and exists by providing a product or service to other imperfect human beings’.

Motivation

But what if this is more than a case of flawed, bored humanity? What if it is that insidious strain of l’ennui, which can bring a company to a grinding, lumbering halt through absenteeism, resignation, sickness and general shoulder shrugging.

In other words -

Has the D-Bomb struck? Are your colleagues – Demotivated?

According to Jim Stovall, ‘You need to be aware of what others are doing, applaud their efforts, acknowledge their successes, and encourage them in their pursuits. When we all help one another, everybody wins’.

Everybody wins…

So how do we turn a business with a lack-lustre staff into a highly motivated workforce, focused on a commitment to excellence and success?

I’m glad you asked. Check out the following five steps to successful motivation:

1)    Effective communication: Daily interaction is imperative to prioritize staff needs and wants.

2)    Develop training for abilities and skills: Establish personal performance and development goals.

3)    Manage concerns and complaints: Be proactive – always address and provide feedback.

4)    Recognition of performance: Verbally praise or write a personal letter of commendation.

5)    Demonstrate support: Provide more opportunity for your employee to influence change within the company.

Following these simple but effective tips will help each D-Bombed individual find their professional pizazz again.

If you would like to investigate the five steps to successful motivation in more depth, then give OPS a call and we will help you to propel work colleagues into utilizing their full potential and talent within a successful working environment.

Everybody wins -

Except maybe, Animal Capshunz and Zitty Z-Listers – they will just have to wait – there’s work to do and success to be had.How can i help you?

Have you got any issues?

Would you like some advice or support in developing better results for 2013?

Then give us a call.

Engaging with OPS is RISK FREE.  We put our money where our mouth is, by providing you with a Money Back Guarantee.

So give us a call on + 44 (0) 3332 020888, and see how you can gain, after all, you’ve nothing to lose.

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Improve Your Warehouse Efficiency with These 4 Strategies

Posted on February 28, 2013 by

All of us would like to operated every aspect of our business and personal life at optimal efficiency, but it often seems out of our control, thus generating frustration.

Today, we have a Guest Post from Michael Koploy, Managing Editor of Software Advice, demonstrating some key principles in achieving this efficiency in warehousing….

Warehouse

Earlier this month, I was reading through the details of November 2012 research by Intermec and Vanson Bourne about distribution center and warehouse productivity.  Within the study, there were a couple of statistics that stood out to me:

  • Mid-sized warehouses with around 50 workers lose approximately 3,000 hours a year due to workforce inefficiencies;
  • 30 percent of warehouse managers had not conducted a review of their processes in the warehouse in the past year; and
  • 89 percent believed that investing in new technology would allow warehouse managers to recoup lost time and improve productivity.

When we talk to buyers researching technology for their distribution centers (check out our free buyer’s guides here), we commonly hear similar desires to invest in new technology to help automate the pick-and-pack process and eliminate errors.  But we also preach the importance of relying on strategies that aren’t dependent on technology–namely, looking right beneath your nose for quick fixes that can improve the efficiency of your workforce.

Here are 4 strategies to keep top-of-mind while you are evaluating your distribution center operation and rooting-out inefficient warehouse processes.

#1 Document Changes and Compare Religiously Against Error Rates - Internal picking error rates are commonly used to analyze how a warehouse is operating.  However, more information can be gleaned from these error rates if they can be compared against a meticulous log of changes within your warehouse.

Create a day-by-day log of any and all changes related to: training procedures, technology implementation, technology malfunction, new hires, and worker schedules.  Comparing error rate changes against this information can help you gain insight into more systematic failures in your operation, and provide insight on how to quickly fix them.

#2 Introduce Accountability Through Processes - The benefits of automation are lost when workers circumvent the system or create work-arounds.  All too often, a mistake made at the start of the picking process isn’t a big concern for the perpetrator–they know that someone down the line, likely a packer, will fix the problem for them.

Create a workflow within your organization that creates accountability, but also puts an emphasis on the importance of accuracy.  For example, create an area for packers to place errant inventory, and ask them to notify pickers of the mistake rather than fixing it themselves.  The near-term losses in efficiency will be regained in the long-term with workers that are more attentive to the little things.

#3 Have Leadership Walk the Floor - When senior members of your leadership team are available, ask them to walk the floor of the warehouse to find extraneous activities conducted by your workers.  During these floor sweeps, as them to focus on “why” things are being done, rather than “how.”

For example, if the packers are commonly sitting around waiting to load materials onto the latest truck, have them try to analyze why this bottleneck is being created.  Having an outsider’s perspective can help root-out inefficient processes that have become the norm–just because it’s the way that things have always been done.

#4 Combine Profit Sharing and Extended Education/Training - Finally, profit-sharing programs are commonly used in many warehouses to incentive high-quality work.  If the company’s financials take an unexpectedly positive turn, the floor workers are rewarded accordingly.  But to help improve these programs–and to improve your warehouse operation overall–spend some extra time providing training and educating the warehouse staff.

For example, Paul Shrater, COO at e-commerce retailer Minimus, recently pointed to the success of his team’s monthly training sessions, which involve every member of his company.  In these sessions, employees are educated in the inner workings of the business, and how one team’s actions impact others within the company.  “If you show people how their actions will impact their wallets, they listen,” says Shrater.

About the Author:

Michael Koploy is a market analyst and managing editor for Software Advice, a website that produces buyer’s guides and helps warehouse managers create a shortlist of technology solutions to best for their needs.  You can read more on this subject over on the Software Advice blog at: 5 Strategies to Boost Your Warehouse Workforce’s Efficiency.  Michael can be reached directly at michael@softwareadvice.com.

Posted in Business, Materials Handling, Strategy, Warehousing | Tagged , , | 3 Comments

Desperately seeking Inspiration

Posted on February 22, 2013 by

Have you ever faced a challenge, issue, problem, dilemma, or task, but found yourself at a complete and utter loss on how to tackle it?

This is where you stare into a black abyss, desperately seeking inspiration, with nothing staring back but a void, offering nothing but worry, doubt, despair and anxiety.

Black Hole

I certainly have, on more occasions than I care to recall.

If you’ve experienced the same, then I have good news.  There are some simple techniques you can use to avoid this debilitating turn of events.

These are:

Look around you.  It is easy, when you’re in this position to be transfixed on your situation, like looking down at your feet, thus failing to see where you’re going or how to get there.

You are probably not the first person to be confronted with the issue at hand and more importantly it has undoubtedly been written about.

Embark on a search of the web and you will be surprised at what inspiration you will find.  Also, don’t be afraid to look further afield than your own area of vision, e.g. look at other industries, countries, social class, etc.

Take command.  Being consumed with all the negatives this situation generates, can lead to distraction and to some extent, complacency.

In your own mind, you need to take control, overpower the negative feelings and thoughts and become resolute on overcoming the condition you face.

Your own personal fortitude and determination will drive inspiration to the forefront.

One day I may share my story with you on a situation, which took me to the brink of collapse, but my single mindedness on beating the problem led to my own epiphany and solution.

Give it your attention.  We will often allow ourselves to be distracted by other events or requirements, in the hope that the other situation will either go away or fix itself.

Unfortunately, this course of action seldom leads to success.

Set aside a defined period of time in the day to work on the specific task.  Ensure that you have no disruptions, such as email, phones, people, etc.

Don’t try and force it.  This may seem counter-intuitive to taking command, but it is not.  Psychologists have determined that ‘forcing effort’ works against inspiration.

Let your mind work on it at its own pace.  Jot down ideas as they come, you can always disregard them later if they don’t fit or work.  Give yourself flexibility, as this often generates inspiration.

Try a different environment.  We can be confined in our thinking when we are in the same environment wherein our issue as arisen, as we associate the two as one.

By changing your environment, you break that link and allow yourself a greater freedom of thought.

I’ll leave you with a couple of thought provoking quotes:

Tori Amos said: “Sometimes you need to take a departure from what you do to something that’s slightly different in order to get inspiration.”

Eddie Van Halen said: “There are really three parts to the creative process. First there is inspiration, then there is the execution, and finally there is the release.”How can i help you?

Have you got any issues?

Would you like some advice or support in developing better results for 2013?

Then give us a call.

Engaging with OPS is RISK FREE.  We put our money where our mouth is, by providing you with a Money Back Guarantee.

So give us a call on + 44 (0) 3332 020888, and see how you can gain, after all, you’ve nothing to lose.

If you like this transcript, be sure to ‘Like’ it on Twitter or Facebook or other social media, which you can do by clicking on the buttons below.

Better yet, leave a comment and let’s engage.

Posted in Achieving Success, Business, Challenges, Failure | Tagged , , , | Leave a comment